What information do we collect?
When you connect to the Mattermost Hosted WebRTC Service (“MHWS”) we gather data to verify that you are using the service under the Mattermost Hosted WebRTC Service Terms of Service and a valid subscription.
Your use of MHWS is associated with the license key provided as part of the subscription and the registration information you provided when purchasing your subscription.
When connections are made to MHWS, we record the IP address that the connection originated from. We also may retain server logs which include the IP address of every request to our server.
When the MHWS receives a request from the Mattermost Enterprise Edition server to initiate a call and relays information such as IP addresses and ports between peers behind their respective Network Address Translations (NATs). These communications happen over an encrypted communication channel.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To better serve your specific needs — your information helps us to better respond to your specific needs, such as understanding the geographic priorities of your usage in order to increase performance and reliability.
- To improve our service — we continually strive to improve the performance, reliability and functionality of our service based on the information and feedback we receive from you.
- To improve our customer support experience — your information helps us to more effectively respond to your customer service requests and support needs.
- To verify appropriate usage — information gathered by the MHWS service, such as IP address, license key identifier, the number of active users and other relevant information may be used to confirm your use of MHWS is in agreement with the Mattermost Hosted WebRTC Service Terms of Service
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information send through the MHWS service. This does not include disclosure to trusted third parties who assist us in operating our service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our service policies, or protect ours or others rights, property, or safety.
Children’s Online Privacy Protection Act Compliance
Our service is directed to people who are at least 13 years old or older. If your Mattermost Enterprise Edition server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.