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Frequently Asked Questions about Licensing

60 days prior to expiry, System Administrators receive notifications that the Enterprise Edition license key will expire on the anniversary of its purchase. After expiry, there is a 15 day grace period to upload a new license key. After the grace period users will see a blue bar in the user interface indicating the license has expired and certain settings will no longer be able to be changed until an unexpired key is installed.

At any time, Enterprise Edition can be downgraded to the free Team Edition without data loss by switching off any Enterprise features enabled and then removing the license key.

For the purpose of billing a “user” is any account created in Mattermost Enterprise Edition that has not be deactivated by the System Administrator.

You can see your user count for billing purposes from the System Console on the View Statistics page under “Total Users” in Enterprise Edition.

Upon enrollment in a Mattermost Enterprise Edition subscription you’ll receive a license key file that is unique for your organization. Once uploaded onto your server, Enterprise Edition features will be enabled. The license key expires on the anniversary of your purchase.
Mattermost uses an annual “true-up” model. You can exceed your user count during your subscription year and pay for additional users added during the year when you renew.

For example, if you have 500 users you would purchase an annual subscription for 500 users. Suppose when you renew next year you have 600 users (100 extra users). When you renew you pay for the 100 additional users in the first year in addition to the renewal cost for 600 users.

Yes, for academic institutions we offer Mattermost Enterprise Edition E10 for no charge to students, and staff members pay regular price. You need to pay for at least 2 staff members in order to qualify for an academic license. Please see Mattermost Academic Licensing for more information.
Mattermost Enterprise Edition can be used for free without a license key as commercial software functionally equivalent to the open source Mattermost Team Edition licensed under MIT.

When a license key is purchased and applied to Mattermost Enterprise Edition, additional enterprise features unlock.

The license agreement for Mattermost Enterprise Edition is included in the software and also available at: https://about.mattermost.com/enterprise-edition-license/