Mattermost versus HipChat

Feature HipChat Server Mattermost Enterprise Edition
ENTERPRISE MESSAGING
Messaging and file sharing across PCs, tablets and phones Yes Yes
Active Directory and LDAP support Yes Yes
Scales to thousands of users Yes Yes
Native apps for iPhone, Android, iPad, Windows, Mac and Linux Yes Yes
SECURITY
Installs on-premises behind your firewall using existing security infrastructure Yes Yes
Support for 256-bit SSL encryption Yes Yes
Ability to upgrade without access to public internet Yes
COMPLIANCE
Permanent continuous archive for messages and channels, including edits and deletes Yes Yes
Complete record of user activity, logins and IP addresses Yes Yes
Choose database compatible with customer’s data center and compliance policies Yes
Compatible with encryption-at-rest / real-time virtual partition encryption for your database and backups Yes
CUSTOMIZATION AND INTEGRATION
Integrations with wide array of systems, including Jira, Jenkins/Hudson, Redmine, Trac, GitLab, GitHub and more Closed source with limited customization Open source and highly customizable
Custom themes with 20 different color setting options, plus pre-defined color themes Yes
Compatible with webhook integrations for Slack Yes
Compatible with slash command integrations for Slack Yes
DEVELOPER SUPPORT
Basic APIs Yes Yes
Complete access to all server APIs Yes
Offers language-specific API drivers for building custom integrations Yes
Ability to self-compile and customize native applications on desktop and mobile Yes
DEPLOYMENT
Pre-packaged Amazon Machine Instance (AMI) Yes Yes
On-premise virtual appliance deployment Yes Yes
On-premise deployment as single Linux binary on Ubuntu, Debian, RHEL, Oracle Linux, and SLES Yes
Use your own database compliant with internal IT policies Yes, MySQL and Postgres
LOCALIZATION SUPPORT
Multi-language support Yes, English, German, French, Spanish, Portuguese, Dutch, Russian, Chinese, Korean, Japanese
Localization support with the ability for customers to self-localize and customize user interface text Yes
CUSTOMER SUPPORT
Premiere Support Available Available
Feature Request Forum Public Public
Issue tracker Not Public Public
Release schedule Unknown – Time between releases varies from two weeks to several months Bi-monthly – Mattermost consistently releases new features and updates on the 16th of every other month
Help and product documentation Authored by Atlassian, Inc. Authored by Mattermost, Inc. with the ability to accept contributions from users and customers
Ability to sponsor new features to be added to core product Yes
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