Mattermost Hosted Push Notification Service Privacy Policy 2017-08-13T23:37:52+00:00

Mattermost Hosted Push Notification Service Privacy Policy

What information do we collect?

When you connect to the Mattermost Hosted Push Notification Service (“HPNS”) we gather data to verify that you are using the service under the Mattermost Hosted Push Notifications Service Terms of Service and a valid subscription.

Your use of HPNS is associated with the license key provided as part of the subscription and the registration information you provided when purchasing your subscription.

When connections are made to HPNS, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.

When the HPNS receives a push notification from the Mattermost Enterprise Edition server it forwards the message to the push notification service for either iTunes or Google Play so the message can be relayed to the mobile application, which trusts messages sent by the HPNS. These communications happen over an encrypted communication channel.

During this process, the contents of the message are only temporarily stored in the computer memory of the HPNS server. The contents of this temporary storage location in memory is not observed nor saved to disk.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To better serve your specific needs — your information helps us to better respond to your specific needs, such as understanding the geographic priorities of your usage in order to increase performance and reliability.
  • To improve our service — we continually strive to improve the performance, reliability and functionality of our service based on the information and feedback we receive from you.
  • To improve our customer support experience  — your information helps us to more effectively respond to your customer service requests and support needs.
  • To verify appropriate usage — information gathered by the HPNS service, such as IP address, license key identifier, the number of active users and other relevant information may be used to confirm your use of HPNS is agreement with the Mattermost Hosted Push Notification Service Terms of Service

Do we use cookies?

No, the HPNS service does not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information send through the HPNS service. This does not include disclosure to trusted third parties who assist us in operating our service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our service policies, or protect ours or others rights, property, or safety.

Children’s Online Privacy Protection Act Compliance

Our service is directed to people who are at least 13 years old or older. If your Mattermost Enterprise Edition server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our service and not to information collected offline.

Your Consent

By purchasing a subscription to our service and enabling its use on your Mattermost Enterprise Edition server,, you consent to our service privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.