Report a Problem 2017-07-22T22:38:13+00:00

Report a Problem

If your reporting a security issue with Mattermost please see our responsible disclosure policy.

If you have an idea to improve Mattermost, you can contribute a feature idea to be upvoted and discussed by the community as a candidate to be added to a future monthly Mattermost release.

If you’re reporting an obvious error in Mattermost Team Edition, please see instructions on how to file a bug.

Mattermost Enterprise Edition E10 customers

If you’re having issues with Mattermost Enterprise Edition E10, you can submit a customer support request for next business day commercial support.

Mattermost Enterprise Edition E20 customers

If you’re having issues with Mattermost Enterprise Edition E20, you can email support@mattermost.com or submit a customer support request for next business day commercial support.

Mattermost Enterprise Edition with Premier support 

Core Access customers can directly message their service manager in their private Mattermost channel for questions or issues as part of their commercial support benefit.