ChatOps 2018-08-24T11:27:07-05:00

What is ChatOps?

ChatOps is a way of working that enables organizations to solve problems faster and get more done in less time. It is rapidly becoming the way leading DevOps teams work and communicate. Today’s strongest organizations—like GitHub, HPE and Box—use ChatOps to make quicker decisions and move forward faster.

ChatOps brings people, files, conversations and tools (via commands) together transparently on an enterprise messaging platform—where your team is already collaborating. This increases efficiency, agility and innovation. Everyone can see what everyone else is doing at any given point in time. Work moves faster and conversations are recorded to serve as historical records of how decisions were made and who made them.


ChatOps delivers a number of benefits: Repetitive tasks are automated via bots that make it easier to gather information, execute commands and leverage big data and machine learning. Conversations and stand-up meetings are automatically recorded. Employees can collaborate in real time or asynchronously, depending on the nature of the task at hand and their availability. Issues are solved faster and inboxes are less clogged. Because everything is out in the open, no one duplicates anyone else’s efforts.

These add up to increased team productivity and transparency.

Altogether, ChatOps saves companies a lot of time and energy:

  1. From an employee’s point of view
    Nobody has to ask about the status of a current project or issue to find out what they’re supposed to be doing. Instead, everyone can go to relevant channels and see, very clearly, what’s going on, where things stand and what’s expected of them. Have a question? Just shoot someone a quick message and get an answer. Better yet, find the answer on your own.
  2. From a manager’s point of view
    Nobody has to spend a ton of time getting everyone up to speed by answering the same question over and over again. Everything is stored in the enterprise messaging system, which is accessible to everyone with proper permissions at any time. Built-in search makes it’s easy for anyone to find what they’re looking for.

Teams naturally collaborate via 1-to-1 and 1-to-many conversations that often overlap. Enterprise ChatOps represents the next step in the evolution of this collaboration. Conversations are digitized and brought online. Instead of working together in a meeting room, employees can collaborate right on their messaging platform from any connected device.

Today’s most innovative companies are already using ChatOps to provide more value to their customers, build better products and deliver better services. After all, distributed global companies with millions of users can’t move quickly when they’re running on email alone.

What is Enterprise ChatOps?

Enterprise ChatOps provides additional benefits to today’s largest and most influential organizations. While ChatOps is a great way for smaller teams to work, Enterprise ChatOps delivers the security, configurability and scalability today’s leading enterprises require.

Learn more.

Why ChatOps?

Learn what life is like before and after ChatOps as well as why, specifically, more and more organizations are becoming conversation-centric.

Learn more.

Getting Started with ChatOps

Turning ChatOps from an idea into reality at your organization starts with deploying a workplace messaging service that brings people, files, discussions and tools together in one place. ChatOps also requires a culture shift where employees buy into the new way of working.

Learn more.